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Frequently Asked Questions

What is a Virtual Assistant?

A Virtual Assistant (VA) provides support to businesses, assisting them remotely or “virtually” with a variety of day-to-day tasks. As you can imagine, a “virtual assistant” is a very broad term and covers a range of different skills! At Virtual Admin + Bookkeeping, we specialise in general administration and bookkeeping support tasks so you can focus on your core business and not be stuck in your business.

What are the benefits of working with Streamline VA?

There are a whole list of reasons to work with us. Firstly, it's a flexible way to grow your team. Employees come with long contracts, a long list of legal obligations, and a commitment that's difficult to get out of if your business changes.

Next, is the efficiency and expertise that a skilled, dedicated, professional can bring to your company. No one can be excellent at everything - and that includes you! Our virtual assistants have developed a skill set which you would be hard pushed to compete with. It would be much more efficient for you to focus on what you are great at (and enjoy!) - and leave a us to take care of the administrative and bookkeeping tasks that you perhaps don’t excel in doing. Hiring a VA is efficient, effective and enjoyable!

Why do I need to have a consultation call?

It’s important that we know who you are, exactly what you need support with, and what’s important to you before we start working on your to-do list. Don’t worry, there’s no hard sell or obligation to sign up. The consultation is simply a chance for us to find out more about you, your business, and for you to understand exactly what to expect from working with a VA.

Am I locked into a contract?

No. If you don’t want to stay, we’re not going to make you. We’d prefer to impress you with an outstanding service you can’t live without - not try to pull the wool over your eyes or lock you into a seemingly endless contract.

What software do you use?

We use typical office software, such as Microsoft Office, Excel etc. We are pretty flexible in working with your software remotely, but when it comes to bookkeeping we use Xero, as we believe Xero is the best accountancy program and it keeps all your financial data safe. 

Don't worry, any costs incurred will already be covered in the pricing!

What can I expect in the first month?

We understand that getting to know you and your business takes time. That's why we have implemented a proven framework to streamline the onboarding process, ensuring a swift and effective transition. Our approach includes aligning our understanding of your expectations, balancing immediate successes with long-term objectives. By the end of the first month, we will have a good understanding of your business and be able to deliver a comprehensive plan specifically tailored to address the issues that led you to seek our services.

How can a VA help with systems and processes implentation?

We recognize the immense value our VAs bring and have overcome the obstacles in aligning teams. Your assigned VA will collaborate with you and your team to develop scalable and sustainable operational systems that are consistently followed. They will take charge of managing documentation, overseeing reviews, and implementing improvements, ensuring a solid operational foundation for your business.

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